RIP eBay Live
July 14, 2009
I am so sad about this.
Ebay live was one of my best experiences at Ebay. It helped us realize that in addition to being a marketplace, Ebay was also at its core, a community.We all saw that everyday through the site and through smaller conferences and trade shows. But Ebay Live was a completely different ballgame.
The company has moved away from the core value of community over the years, and I think that it’s sad. This is probably the nail in the coffin, unfortunately. I don’t care how unruly your customers may be, the answer isn’t to avoid addressing their anger face to face.
I wonder if Ebay will stop printing the community’s core values on their employee badges too. Maybe that’s already happened. Sigh.
robgo:
leehower:
davidbeisel:
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