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August 27, 2011

Subscription commerce seems like all the rage these days.  There’s a nice little graphic below created by Sean Percival was a few players that have emerged in this space.

I think there are a bunch of other entrepreneurs now that are thinking “hey, subscriptions would work for category X, let me try it!”  It’s an interesting thought, but in my opinion, only a few of these companies will become meaningful, sustainable businesses of significant scale.  And much like other categories of e-commerce, it takes a lot of time, executional excellence, and often, a lot of capital to build a significant business.

That said, I think we will see some transformative companies out of this batch.  Here’s what I think will seperate a few of these companies from the pack.

1. Does a subscription really address a meaningful need?

I think it’s a given that the category needs to be pretty big to support a big subscription business.  But in addition, the subscription needs to actually solve a problem for consumers that existing buying options fail to do. Right now, it looks like there are a couple “jobs” that the subscription can do:

  • Curation.  This is being demonstrated by Shoedazzle, Trunk Club, Babbaco, etc.  The job that the subscription service fulfills is choosing stuff that is a fit in a highly subjective category
  • Trial / Sampling. This was pioneered by Birchbox.  Our portfolio company TurningArt also falls into this category by allowing a “try before you buy” experience for a high-consideration good like art.
  • Convenience.  Companies like Manpacks and Guy Haus promise to save consumers time by having the things they need replaced on a regular basis just showing up in the mail.

2. Is there potential for real barriers to entry or network effects?

I was looking at an investment in a subscription commerce company and was pretty bullish about it.  Then I asked myself “isn’t this something Amazon could just implement tomorrow and kill the market?  Yes, I know this is true for almost every startup, but I do think that in e-commerce, startups are particularly vulnerable to the big players because of their immense marketing advantage and the level of service that they are able to provide (and consumers have been trained to expect).

That said, e-commerce tends NOT to be a winner take all market.  This may sound like good news, but it also means that startups will have to fend off copycats and similar services very early on.  But I do think that a small number of these emerging players will be able to create network effects or other significant barrier to new entrants.  I have a few hypotheses about how this might happen, but I’ll save that for another post.  But I think the reality is that this is probably only going to happen for a very small handful of companies.  What we’ve learned from Gilt/RueLaLa/HauteLook and Groupon/LivingSocial/etc is that true barriers to entry are limited, but scale does seperate the few big winners from the rest of the pack.

It’s still early days for this category of companies, but I’m excited for what is in store.  My last gut check is really a re-statement of #1.  I ask myself “is the current buying process for these sorts of products broken?”  IF the answer is “not really, but this is a bit more convenient, then I”m less interested in the category.  But if the answer is “yes” then I think there is an opportunity for MARKET EXPANSION by exposing consumers to goods and services that they previously found much less attractive or accessible.

  • http://twitter.com/srcasm Jesse Middleton (@srcasm)

    Rob, we’re obviously bullish on the #subcom (thanks @percival) space (full disclosure: I’m one of the co-founders of GuyHaus) but I do think there are a couple of things people need to keep in mind:

    1) Expertise in a space – People like Birchbox and Shoedazzle are really pushing the fact that they know their customers super well. Sure, Amazon could try to build their business tomorrow but they may not have the right people in the company yet to lead that business and it could be hard, especially while capital is still available for the experts to create their own versions today.
    2) Solving a serious need – I love the idea behind Birchbox and Manpacks (obviously), be I believe that the real winners will be the companies that solve a real need with real products. Taste-testing new items is important but at the end of the day, when money gets tough, people drop the “nice-to-haves” and stick with the must-haves.
    3) Something special – As always, the best way to make sure you come out on top is to have some special sauce. It’s not just about solving the need but doing it in the most elegant way will lead people to say, “Dude, you HAVE to use this service, it changed my life” instead of, “Dude, take this service for a whirl because it’s neat.”

  • http://www.robgo.org robchogo

    Thanks for the comment! What are some examples of special sauce that you see in some of the early players that sets them apart from potential copycats?

    • http://twitter.com/srcasm Jesse Middleton (@srcasm)

      Well, I can’t speak for anyone else but we’re working on some things that are innovative in the way we track what you’ve used, when you need refills and help you discover new items. Not everything has to be a cookie-cutter ecommerce solution on the back end.

      One thing we’ve done is that we’ve built our entire platform (from purchase to modification to analytics) in house. This means that we can not only see what’s happening when customers come into the site but we can replay any point in history for them to see what caused them to convert, what they may have been interested in but didn’t purchase and what they’d be likely to want to purchase (or get from our partners) in the future.

      It doesn’t sound like it’s that hard but it’s taken people years to figure out what to track and how to use it and we’re leveraging those skills in house (both from our team and our investors).

  • http://twitter.com/marksbirch Mark Birch (@marksbirch)

    Interesting thoughts on this topic of subcom. I like the fact that the ecommerce model has been flipped on its head and gotten customers to purchase upfront. In a sense, this is no different than the Columbia House mail order model of getting people to pay upfront. Now we have Columbia House for every type of product and market demographic.

    As for the subcom sector, I would not be all that surprised if that graph looks completely different in a year’s time. The fact is that barriers to entry are all in scaling customer acquisition. It would be interesting to see what the ratios look like for sign-ups versus cancellations across the sector. That would provide real insight into which of those “jobs” yo mention actually elicits strong loyalty and has long tail potential.

  • http://twitter.com/L1AD Liad Shababo (@L1AD)

    A key factor in successful #subcom businesses will be whether the vertical is inherently social.

    Some Birchbox unboxing videos on youtube have over 100,000 views! That’s Apple unboxing territory.

    If your demographic or vertical is vocal online you have an inbuilt sales force and will experience far lower customer acquisition costs. Beauty, Shoes and other female orientated niches fit into this category, male related boxes will have a harder time creating a viral/sharing loop. Can you see average men doing a video on the skin moisturiser they received?

    Winners in this field will be boxes which serve a demographic and vertical which have vocal, social media savvy customers.

    • http://www.robgo.org robchogo

      This is a great point that I neglected to mention. Totally right.

  • Shikha

    Most successful subscription commerce services are virtual replica of brick stores – Netflix for instance. Surprised it does not feature here. The ones on the chart (with the exception of Amazon) are new age businesses – I am skeptical about their sustainability, biggest challenge being loyalty (esp. with competitors mushrooming everywhere).

    In today’s connected and to a great extent invisible/ anonymous (irony, as consumer and their data is the basis of success measure) world, advertisement is the only anti-dote to subscription and it remains to be seen when the consumer mug overflows in prevalent economic times (and they get tired of being targeted and hence such hue & cry around privacy) – and they stop showering money on the fluff.

    Also interesting to analyze/study would be the consumer demographics – is this dogfood model or it has a mass appeal ?

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  • http://www.gangaroo.com Jeff

    This is an interesting list. While this is specific about the subcom segment, the underlying tentants outlined in the ‘Evolving Shortlist’ is a great crystallization for other social discovery and commerce players. We at Gangaroo.com rank up well against your list – without being subscription based. Thanks!

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